Service Policy & Booking Rule
Welcome to Kelly Nails and Spa. To ensure a seamless experience for all guests, please review our official Service Policy and booking guidelines below. We are dedicated to maintaining our high standards…
1. Product Returns & Exchanges
Due to the sanitary nature of professional beauty products, we must adhere to a strict return policy to protect the health of all our clients.
- Defective Merchandise: We only accept returns or exchanges for items that are proven to be defective (e.g., broken packaging, faulty applicators, or contaminated product).
- Timeframe for Claims: All claims for defective products must be made within 7 days of the original purchase date.
- Receipt Required: You must provide an original receipt for any exchange or return to be processed.
- Final Sale: Once a non-defective product has left the salon, it is considered final sale. We cannot offer refunds for change of mind or personal preference.
2. Service Satisfaction Guarantee
While we do not offer monetary refunds for labor, your satisfaction is our priority.
- No Service Refunds: We do not provide cash or credit card refunds for any completed manicure, pedicure, or spa services.
- Complimentary Service Repairs: If your gel or dip service chips or lifts within 5 days of your appointment due to an application issue, we will repair it at no cost to you.
- Late Repairs: Repairs requested after the 5-day window, or those caused by physical damage (e.g., forceful impact or picking), will incur a standard repair fee.
- In-Salon Adjustments: If you are unhappy with your nail shape, length, or color during your service, please inform your technician or the manager before leaving the salon so we can correct it immediately.
3. Gift Cards & Shop Items
- Non-Refundable: All digital gift cards and shop items are non-refundable and cannot be exchanged for cash.
- Lost Cards: We are not responsible for lost or stolen gift cards. Please treat them like cash.